Terms & Conditions.

1. Acceptance of Terms

By accessing CollabGenerate's website at collabgenerate.com, engaging our services, or entering into a service agreement with us, you agree to be bound by these Terms and Conditions.

If you are entering into these terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these terms. If you do not agree to these terms, you must not use our services.

These terms apply to all visitors, clients, and others who access or use our services.

2. Description of Services

CollabGenerate provides AI automation services to businesses, including but not limited to:

• WhatsApp automation systems and chatbot deployment
• Telegram automation systems and bot development
• AI-powered appointment setting and scheduling systems
• Voice AI agent development and deployment
• Social media automation and content scheduling
• Custom AI workflow and CRM automation systems
• Related consulting, strategy, and support services

The specific services, deliverables, timelines, and pricing for each engagement are set out in a separate service agreement or proposal provided to you. These Terms and Conditions apply to all such engagements.

CollabGenerate reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients.

3. Client Accounts and Responsibilities

As a client of CollabGenerate, you agree to the following responsibilities:

• Accurate information: Provide accurate, complete, and up-to-date information required for us to deliver our services
• Platform compliance: Ensure your use of our automation systems complies with the terms of service of all third-party platforms (including WhatsApp Business, Telegram, and others)
• Legal compliance: Use our services only for lawful purposes and in compliance with all applicable laws and regulations, including data protection laws
• Content responsibility: You are solely responsible for the content, messaging, and communications sent through automation systems we deploy for your business
• Access credentials: Safeguard any login credentials, API keys, or access tokens provided or created for your services
• Timely cooperation: Provide timely responses, approvals, and cooperation required to deliver and maintain your automation systems

You must not use our services to send spam, unsolicited messages, illegal content, or content that violates the rights of others.

4. Payment Terms

Payment terms for CollabGenerate services are set out in your individual service agreement or proposal. General payment terms include:

• Invoicing: Invoices are issued as specified in your service agreement, which may include upfront payments, milestone payments, or recurring subscription fees
• Payment timing: Payment is due within the period specified on your invoice, typically 7 to 14 days from the invoice date
• Late payments: We reserve the right to suspend services for accounts with outstanding overdue invoices after providing reasonable notice
• Refunds: Refund eligibility is governed by the specific terms in your service agreement. Our 90-day ROI guarantee, where offered, operates as set out in your agreement.
• Taxes: Prices are exclusive of applicable taxes unless stated otherwise. You are responsible for any applicable local taxes.

All prices are stated in the currency specified in your service agreement. Currency conversions are the responsibility of the client.

5. Intellectual Property

CollabGenerate IP: All intellectual property rights in the CollabGenerate platform, proprietary systems, methodologies, code, and tools remain the exclusive property of CollabGenerate. Nothing in these terms transfers ownership of CollabGenerate's intellectual property to you.

Client IP: All intellectual property rights in your business content, brand assets, customer data, and business information remain your property. You grant CollabGenerate a limited licence to use your materials solely to deliver the agreed services.

Custom work: For custom-developed automation systems, the ownership of deliverables is as specified in your service agreement. Unless otherwise agreed in writing, CollabGenerate retains ownership of the underlying code and technology, granting you a perpetual licence to use the delivered system.

Feedback: Any feedback, suggestions, or ideas you provide regarding our services may be used by CollabGenerate without restriction or compensation to you.

6. Confidentiality

Both parties agree to maintain the confidentiality of the other party's confidential information and to use such information only for the purposes of the agreed services.

CollabGenerate's obligations: We will treat all business information, client data, customer data, and proprietary information you share with us as confidential. We will not disclose this information to third parties except as necessary to deliver your services or as required by law.

Your obligations: You agree to keep confidential any proprietary methodologies, system architectures, or business information we share with you in the course of delivering our services.

Exceptions: Confidentiality obligations do not apply to information that is publicly available, independently developed by either party, or required to be disclosed by law or regulatory authority.

Confidentiality obligations survive the termination of any service agreement for a period of 3 years.

7. Warranties and Disclaimers

Our warranties: CollabGenerate warrants that our services will be performed with reasonable skill and care, and that we have the right to provide the services described in your service agreement.

Disclaimers: Except as expressly set out in these terms or your service agreement:

• Our services are provided "as is" without warranty of any kind, either express or implied
• We do not warrant that our services will be uninterrupted, error-free, or completely secure
• We do not warrant specific business outcomes, revenue increases, or results, except where a specific ROI guarantee is explicitly provided in your service agreement
• Third-party platforms (WhatsApp, Telegram, etc.) may change their terms or functionality, which may affect our services. We are not liable for such changes.

Some jurisdictions do not allow the exclusion of implied warranties. In such cases, our liability is limited to the maximum extent permitted by law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, CollabGenerate's total liability to you for any claims arising from or related to our services shall not exceed the total fees paid by you to CollabGenerate in the three months preceding the claim.

In no event shall CollabGenerate be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages arising from your reliance on third-party platforms or services
• Damages resulting from unauthorised access to your systems or data, where we have implemented reasonable security measures
• Any interruption of service caused by events beyond our reasonable control

These limitations apply regardless of the form of action, whether in contract, tort, or otherwise, and even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless CollabGenerate and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our services in violation of these terms
• Content or communications sent through automation systems we deploy for your business
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Your violation of any applicable laws or regulations
• Any dispute between you and your customers arising from the automation systems we deploy

10. Termination

Termination by you: You may terminate a service agreement in accordance with the notice provisions set out in that agreement. Unless otherwise specified, 30 days written notice is required.

Termination by us: We may terminate or suspend your access to our services immediately, without prior notice or liability, if you materially breach these terms or your service agreement and fail to cure such breach within 7 days of written notice.

Effect of termination: Upon termination:

• Your right to use our services and any delivered systems ceases immediately, unless a perpetual licence is specified in your agreement
• Any outstanding fees become immediately due and payable
• We will provide a reasonable transition period to transfer data and system access to you
• Provisions regarding confidentiality, intellectual property, limitation of liability, and indemnification survive termination

11. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

For clients based in the United States, disputes may be resolved through binding arbitration in accordance with the rules of a mutually agreed arbitration body, unless you elect to pursue claims in small claims court.

Any legal proceedings shall be conducted in the English language. Both parties agree to attempt to resolve disputes through good-faith negotiation before initiating formal proceedings.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12. Changes to Terms

CollabGenerate reserves the right to modify these Terms and Conditions at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this document
• Notify current clients by email of significant changes at least 14 days before they take effect
• Post a notice on our website

Your continued use of our services after changes take effect constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you must stop using our services.

13. Contact

For questions about these Terms and Conditions, please contact us:

• Email: info@collabgenerate.com
• Phone: +1 855-306-2734
• Address: Suite 5, 54/494 Colony, Cantonment, Lahore 54000, Pakistan