Privacy Policy.

1. Information We Collect

CollabGenerate collects information that you provide directly, information collected automatically through your use of our services, and information from third-party sources.

Information you provide directly:

• Contact information including your name, email address, phone number, and business name when you fill out our contact form, book a strategy call, or communicate with our team
• Business information you share during consultations, onboarding, or the delivery of our services
• Payment information processed securely through our payment partners (we do not store full payment card details)
• Communications you send to us via email, WhatsApp, or any other channel

Information collected automatically:

• Usage data including pages visited, time spent, and actions taken on our website
• Device and browser information including IP address, browser type, and operating system
• Cookies and similar tracking technologies as described in our Cookies section below

Information from our automation systems:

• When we deploy automation systems for your business, we may process customer data on your behalf as a data processor. This data is governed by our data processing agreements with you.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve the AI automation services you have engaged us for
• Communication: To respond to your enquiries, provide support, and send service-related updates
• Account management: To manage your relationship with CollabGenerate and administer your account
• Analytics and improvement: To understand how our services are used and to improve our offerings
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send you information about our services, updates, and promotional content. You may opt out at any time.

We do not sell your personal information to third parties. We do not use your data to train AI models without your explicit consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: With trusted third-party vendors who help us deliver our services, including hosting providers, payment processors, and communication platforms. These parties are contractually obligated to protect your data.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• With your consent: For any other purpose with your explicit prior consent.

When we deploy automation systems on behalf of your business, we act as a data processor. Your customers' data is processed according to your instructions and our data processing agreement.

4. Data Security

CollabGenerate takes data security seriously and implements industry-standard measures to protect your information.

• All data transmitted between your systems and ours is encrypted using TLS/SSL protocols
• We use enterprise-grade infrastructure with access controls and monitoring
• Our team members have access only to data necessary for their specific role
• We conduct regular security reviews and maintain up-to-date security practices
• All automation systems we deploy use encrypted communication channels

While we implement strong security measures, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Client data: Retained for the duration of our relationship and for a period of 5 years after the end of our engagement, unless a longer retention period is required by law
• Enquiry data: Information from contact forms and initial enquiries is retained for 2 years if no ongoing relationship develops
• Analytics data: Anonymised usage data may be retained indefinitely for service improvement purposes

You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete personal information
• Right to erasure: Request deletion of your personal information in certain circumstances
• Right to restriction: Request that we restrict the processing of your personal information
• Right to portability: Request transfer of your personal information to another service provider
• Right to object: Object to our processing of your personal information for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us at info@collabgenerate.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and help us understand how our site is used.

Essential cookies: Required for the website to function properly. These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our website. We use this data in aggregate, anonymised form to improve our services.

Marketing cookies: Used to deliver relevant content and advertisements. These are only placed with your consent.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites.

8. Third-Party Services

Our services involve integration with third-party platforms including WhatsApp (Meta), Telegram, Google Calendar, and various CRM systems. Your use of these platforms is also governed by their respective privacy policies.

We are not responsible for the privacy practices of third-party platforms. We recommend reviewing their privacy policies to understand how they handle your data.

Third-party platforms we commonly integrate with include:

• WhatsApp Business Platform (Meta Platforms)
• Telegram
• Google Calendar and Google Workspace
• HubSpot, Salesforce, and other CRM platforms as requested by clients

When we integrate with these services on your behalf, we do so only with your authorisation and in accordance with each platform's terms of service.

9. Children's Privacy

CollabGenerate's services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as promptly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify current clients by email of significant changes
• Post a notice on our website for a reasonable period

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@collabgenerate.com
• Phone: +1 855-306-2734
• Address: Suite 5, 54/494 Colony, Cantonment, Lahore 54000, Pakistan

We are committed to resolving any privacy concerns you may have and will respond to all enquiries within 5 business days.